From first message to first visit

Whether you know exactly what you need or have no idea where to start, here’s what happens when you get in touch.

I know what I need

Go straight to the request form. Tell us days, times, carer preference, transport and any specialised requirements.

Request a carer

I’m not sure where to start

Start with funding, then talk to us. If funding is new to you, the NDIS and My Aged Care sites explain the first steps. Then send us a message.

NDIS
My Aged Care

The five steps

Most clients are set up within [X days, TBC].

Send a care request

A short online form: preferred carer, days and times, how often, transport, qualifications, anything specific.

We send an info form

A more detailed form so we understand the person we'll be caring for.

Meet us, if you'd like

Meet Eileen or Sam on request, or have a meet and greet with your carer first.

Your carer is assigned

We match a carer to your needs and schedule.

Induction pack and first visit

You'll receive our client induction pack, and care begins.

Helpful to have ready

  • Suburb (we cover the Northern Beaches)
  • Days and times you need
  • Funding type: NDIS, aged care or private
  • Any health or mobility needs

For coordinators and case managers

Referring a client? Use the same form and choose “Refer a client”. It captures what we need in one go.

Refer a client

Common questions

Do you cover my suburb?

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Can I change carers?

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Is there a minimum number of hours?

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Can I call instead?

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Ready for step one?

Request a carer

You can also text Sam on 0401 176 143.